Implementation Consultant – Burlington, MA

Black Duck's Implementation Consultants work in the Professional Services group and provide a variety of services to our customer base related to the implementation of Black Duck products. Viewed by our clients as a software expert, the Implementation Consultant is responsible for assisting clients through the deployment life-cycle, analyzing customer workflow and development processes, software auditing, implementing OSS management best practices, and configuring third-party integrations.

The Implementation Consultant reports to the Manager of Consulting Engineering based in our Burlington, MA office.

Responsibilities include, but are not limited to:

• Participate in client implementations: gather customer requirements, perform business analysis, system deployment/configuration, testing, and training
• Develop a detailed understanding of the capabilities and limitations of the Black Duck Hub and Suite products
• Develop expertise in software auditing to deliver code assessment services to customers interested in determining compliance to third-party licensing
• Provide guidance for business decisions from a technical perspective on issues such as: performance, scalability, reliability, and security
• Ability to travel up to 25% of the time to customer sites (including internationally)

Required Skills:

• Bachelor’s Degree or equivalent experience
• 2-3 years of experience in a business environment with a technical focus
• Customer-facing consulting, deployment, and/or training experience
• Excellent oral, written, and presentation skills
• Comfortable speaking to customers (developers, engineers, and management)
• Experience with Windows and Linux Operational platforms including command environments

Preferred Skills:

• Basic understanding of networking
• General database (SQL) knowledge
• Familiarity with the Docker platform
• Understanding of programming and programming methodologies (SDLC)
• Familiarity with software development tools; including CI’s, IDE’s, Code and Binary Repos
• Experience with cloud environments – AWS, Google Cloud, Microsoft Azure
• Familiarity with open source software, third party licensing, open source approval processes, or license compliance governance is highly valued and is a plus

About Black Duck:

Organizations worldwide use Black Duck Software’s industry-leading products to secure and manage open source software, eliminating the pain related to security vulnerabilities, compliance and operational risk. Black Duck is headquartered in Burlington, MA, and has offices in San Jose, CA, London, Frankfurt, Hong Kong, Tokyo, Vancouver, Seoul and Beijing.

For more information, visit www.blackducksoftware.com